Solutions Architect

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Our Taxpayer Digital Communications program at the Internal Revenue Service is seeking talent solution architects with omnichannel platform experience. 

 

Key Responsibilities include:

• Exploring solution options to solve the defined problems/opportunities

• Identifying and exploring industry solutions

• Recommending a solution approach and/or industry tools

• Documenting the assessment method and evaluation results

• Developing High-Level Designs for new solutions

  • Service View, Technical View, Data View, and/or Operational Views

• Developing solution/product roadmaps

• Evaluating new technologies and stay current with a broad range of industry solutions

• Supporting the Product Management and other stakeholders define use cases, scenarios, and other inputs required to develop a Solution Approach / Design

• Supporting the Product Manager as required

 

Experience

• 5+ years experience designing new solutions

• Background as an engineer

• Experience in the service industry is an advantage

• Federal experience an advantage

• eGain experience is a major advantage

Qualities

• Self-motivated and focused on delivering outcomes

• Resilient with the ability to find innovative ways around against roadblocks

• Enthusiasm and curiosity to explore and pick up new technologies and concepts

• Can work in an iterative way starting with ambiguity and loosely structured requirements

• Thrive in fast-paced, high change environments

• Can work independently

• Fosters an inclusive team environment

• Refined presentation and communication skills with the ability to tailor messages to the audience

Education

• College Degree in engineering or relevant industry certification

• BS degree and 12 - 15 years of prior relevant experience with 10 - 13 years of prior relevant experience

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Business Process Consultant

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Our Taxpayer Digital Communications program at the Internal Revenue Service is seeking talented process design engineers with business transformation experience. 

 

Key Responsibilities include:

• Oversees, manages, and supports ongoing process improvement plans through coaching and leadership. Manages logistics of developing and implementing new process improvement project plans to support IRS department activities.

• Consolidate resources to define and oversee the process to perform and implement process improvements.

• Facilitate conversations with teams to arrive at workable solutions.

• Supports and informs upper-level management by monitoring progress on projects, ensuring all participants have required data to move the project to the next phase.

• Set up calls and meetings for process improvement activities.

• Coordinates development of knowledge base and documents, working with consultants, to support change management.

• Monitors reports on operational data sources in order to find opportunities for improvement.

• Coordinates internally across IRS departments and externally with partner organizations in support of improvement activities.

• Work with IT to ensure that business users and developers have the information they need to make progress on projects.

• Coordinates with external contractors on projects, including web design, help desk content, etc.

• Attend committee meetings, as needed, to hear the concerns/suggestions of the members, and be on any additional calls as needed.

• Assists in budget development and projections as related to process improvement activities

 

Qualified candidates will possess:

• Bachelors degree or equivalent experience

• 7+ years of experience in process improvement (preferably 3-5 years of experience with both project management and working in a healthcare setting)

• Specialized knowledge or experience working with process improvement projects from beginning to end

• Able to independently complete work responsibilities, participate in departmental policy development, and make decisions that involve analysis, interpretation, and evaluation of available data in non-routine situations

• Six Sigma certification a plus (Green or Black Belt)

• ITILv3 certification a plus

• Agile certification a plus

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Leadership Development Facilitator​

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The United States Navy is currently seeking top-level leadership development facilitators for the NAVFAC NFI101 Leadership Program. 

 

Key Responsibilities include:

• Facilitate leadership development courses both virtual and in-person

• In-person facilitation consists of global travel, with some destinations including Guam, Italy, Japan, and Pearl Harbor, as well as the United States

• Conduct individual and group coaching sessions ad-hoc, both virtually and in-person

 

Qualified candidates will possess:

• 20+ years of leadership experience in Fortune 500 or government 

• Flawless presentation and facilitation ability

• Savy PowerPoint skills

• Ph.D. in a leadership discipline is a plus

• Internationally recognized coaching certification a plus

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eLearning and Online Training Developer

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The IRS is looking for experienced training content developers to assist with workforce enablement. This position will support the Office of Online Services. 

 

Key duties include:

• Contribute to the development and execution of overall business strategy by helping the training team, prioritize, and build a learning environment.

• Work within a small team of eLearning program specialists

• Implement and administer a Learning Management System (LMS) working with management and information technologists to determine specifications

• Maintain a functioning user-accessible web portal(s)

• Use a variety of internet technologies, techniques, and tools such as graphics software applications and object-oriented languages (e.g. Java, CGI, Visual Basic, HTML XML) to create web page elements such as user interface features, site animation, special effects, databases, and e-business applications

• Codes less complex websites using HTML/CSS/JavaScript, or other web-based programming languages

• Apply concepts, develops, tests, maintain, and supports high-performance, innovative web-based applications.

• Responsible for troubleshooting software problems and providing solutions to overcome those problems using the latest technologies.

• Development of eLearning modules for asynchronous training.

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Qualifications:

• BA/BS Degree in computer science, adult education, and/or multimedia training materials, Instructional Technology, or a related area.

• 2-4 years of experience in the Learning and Development technology field.

• Storyline Articulate experience a major plus

• Adobe Captivate experience a plus

• Database experience in Oracle, DB2, MySQL and Microsoft SQL Server

• Experience with open-source LMS (i.e., Moodle)

• Experience with instructional technology/media tools (i.e., Articulate, Captivate, Adobe Creative Suite) and online learning development methods.

• Ability to collect and analyze data to effectively support performance improvement recommendations and solutions.

• Experience with selecting and managing technology and other vendors.

• Big-picture thinker with the ability to synthesize information and formulate a clear strategy and plan for execution.

• Strong relationship-building, collaboration, and written/verbal communication skills.

 

Desired Qualifications:​

• Experience in related areas such as video production, software development and marketing are a plus.