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Why Visual Bridge?

  • You want to love what you do

  • You like to attack problems with creativity

  • You have technical expertise

  • You want to make a difference

  • You want to work where culture matters

  • You want a fulfilling career

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Solutions Architect

Our Taxpayer Digital Communications program at the Internal Revenue Service is seeking talent solution architects with omnichannel platform experience. 

 

Key Responsibilities include:

  • Exploring solution options to solve the defined problems/opportunities

  • Identifying and exploring industry solutions

  • Recommending a solution approach and/or industry tools

  • Documenting the assessment method and evaluation results

  • Developing High-Level Designs for new solutions

    • Service View, Technical View, Data View, and/or Operational Views

  • Developing solution/product roadmaps

  • Evaluating new technologies and stay current with a broad range of industry solutions

  • Supporting the Product Management and other stakeholders define use cases, scenarios, and other inputs required to develop a Solution Approach / Design

  • Supporting the Product Manager as required

 

Experience

  • 5+ years experience designing new solutions

  • Background as an engineer

  • Experience in the service industry is an advantage

  • Federal experience an advantage

  • eGain experience is a major advantage

Qualities

  • Self-motivated and focused on delivering outcomes

  • Resilient with the ability to find innovative ways around against roadblocks

  • Enthusiasm and curiosity to explore and pick up new technologies and concepts

  • Can work in an iterative way starting with ambiguity and loosely structured requirements

  • Thrive in fast-paced, high change environments

  • Can work independently

  • Fosters an inclusive team environment

  • Refined presentation and communication skills with the ability to tailor messages to the audience

Education

  • College Degree in engineering or relevant industry certification

  • BS degree and 12 - 15 years of prior relevant experience with 10 - 13 years of prior relevant experience

Business Process Consultant

Our Taxpayer Digital Communications program at the Internal Revenue Service is seeking talented process design engineers with business transformation experience. 

 

Key Responsibilities include:

  • Oversees, manages, and supports ongoing process improvement plans through coaching and leadership. Manages logistics of developing and implementing new process improvement project plans to support IRS department activities.

  • Consolidate resources to define and oversee the process to perform and implement process improvements.

  • Facilitate conversations with teams to arrive at workable solutions.

  • Supports and informs upper-level management by monitoring progress on projects, ensuring all participants have required data to move the project to the next phase.

  • Set up calls and meetings for process improvement activities.

  • Coordinates development of knowledge base and documents, working with consultants, to support change management.

  • Monitors reports on operational data sources in order to find opportunities for improvement.

  • Coordinates internally across IRS departments and externally with partner organizations in support of improvement activities.

  • Work with IT to ensure that business users and developers have the information they need to make progress on projects.

  • Coordinates with external contractors on projects, including web design, help desk content, etc.

  • Attend committee meetings, as needed, to hear the concerns/suggestions of the members, and be on any additional calls as needed.

  • Assists in budget development and projections as related to process improvement activities

 

Qualified candidates will possess:

  • Bachelors degree or equivalent experience

  • 7+ years of experience in process improvement (preferably 3-5 years of experience with both project management and working in a healthcare setting)

  • Specialized knowledge or experience working with process improvement projects from beginning to end

  • Able to independently complete work responsibilities, participate in departmental policy development, and make decisions that involve analysis, interpretation, and evaluation of available data in non-routine situations

  • Six Sigma certification a plus (Green or Black Belt)

  • ITILv3 certification a plus

  • Agile certification a plus

 

Leadership Development Facilitator

The United States Navy is currently seeking top-level leadership development facilitators for the NAVFAC NFI101 Leadership Program. 

 

Key Responsibilities include:

  • Facilitate leadership development courses both virtual and in-person

  • In-person facilitation consists of global travel, with some destinations including Guam, Italy, Japan, and Pearl Harbor, as well as the United States

  • Conduct individual and group coaching sessions ad-hoc, both virtually and in-person

 

Qualified candidates will possess:

  • 20+ years of leadership experience in Fortune 500 or government 

  • Flawless presentation and facilitation ability

  • Savy PowerPoint skills

  • Ph.D. in a leadership discipline is a plus

  • Internationally recognized coaching certification a plus

eLearning and Online Training Developer

The IRS is looking for experienced training content developers to assist with workforce enablement. This position will support the Office of Online Services. 

 

Key duties include:

  • Contribute to the development and execution of overall business strategy by helping the training team, prioritize, and build a learning environment.

  • Work within a small team of eLearning program specialists

  • Implement and administer a Learning Management System (LMS) working with management and information technologists to determine specifications

  • Maintain a functioning user-accessible web portal(s)

  • Use a variety of internet technologies, techniques, and tools such as graphics software applications and object-oriented languages (e.g. Java, CGI, Visual Basic, HTML XML) to create web page elements such as user interface features, site animation, special effects, databases, and e-business applications

  • Codes less complex websites using HTML/CSS/JavaScript, or other web-based programming languages

  • Apply concepts, develops, tests, maintain, and supports high-performance, innovative web-based applications.

  • Responsible for troubleshooting software problems and providing solutions to overcome those problems using the latest technologies.

  • Development of eLearning modules for asynchronous training.

Qualifications:

  • BA/BS Degree in computer science, adult education, and/or multimedia training materials, Instructional Technology, or a related area.

  • 2-4 years of experience in the Learning and Development technology field.

  • Storyline Articulate experience a major plus

  • Adobe Captivate experience a plus

  • Database experience in Oracle, DB2, MySQL and Microsoft SQL Server

  • Experience with open-source LMS (i.e., Moodle)

  • Experience with instructional technology/media tools (i.e., Articulate, Captivate, Adobe Creative Suite) and online learning development methods.

  • Ability to collect and analyze data to effectively support performance improvement recommendations and solutions.

  • Experience with selecting and managing technology and other vendors.

  • Big-picture thinker with the ability to synthesize information and formulate a clear strategy and plan for execution.

  • Strong relationship-building, collaboration, and written/verbal communication skills.

 

Desired Qualifications:

  • Experience in related areas such as video production, software development and marketing are a plus.

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